“I was asking myself ‘how many of the initiatives I’ve worked on in the last 10 years have delivered real value?’ By real value, I meant it had changed the bottom line for the customer, or significantly moved the performance of the individuals involved.
Don’t get me wrong, I was really proud of many learning and change initiatives I’d been part of, with plenty of happy customers … but I was looking at it from a different point of view … with a much tougher measure of success.”
- Shaun Sheldrake | Director
How do we do it? The answer really sits at the intersection of these two:
Learning and change is deployed directly into the way they operate.